Privacy policy

Last updated: 3 April 2026

SCILIXIR operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). SCILIXIR is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy prevails regarding collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read it and understand the collection, use and disclosure described here.

Personal information we collect or process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It excludes information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories, including inferences drawn from them:

  • Contact details: name, address, billing and shipping addresses, telephone number and email address.
  • Financial information: credit card, debit card and bank account numbers, payment card and bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items you view, put in your cart or wish list, purchase, return, exchange or cancel, and past transactions.
  • Communications with us: information included in your messages, for example customer service enquiries.
  • Device information: information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information: how and when you access or interact with the Services.

Sources of personal information

We may collect personal information:

  • Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide information.
  • Automatically through the Services, including from your device when using our products or services or accessing our websites, and through cookies and similar technologies.
  • From service providers, including when we engage them to implement technologies or collect or process information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on your interactions and the Services you use, we may use your information for:

  • Providing, personalising and improving the Services. This includes performing our contract with you, processing payments and orders, remembering preferences and items of interest, sending account notifications, handling purchases, returns, exchanges and other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing reviews and creating a personalised shopping experience, such as recommending products related to purchases. We may also use information to personalise and improve the relevance of the Services.
  • Marketing and advertising. Sending marketing, advertising and promotional communications by email, SMS or post and displaying online advertisements on the Services or other websites, including based on items previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. Authenticating your account, providing secure payment and shopping, detecting, investigating or responding to fraudulent, unlawful, unsafe or malicious activity, protecting public safety and securing our services. If you create an account, you are responsible for keeping credentials confidential. We strongly recommend not sharing your username, password or other login details.
  • Communicating with you. Providing customer service, answering requests, offering effective services and maintaining our business relationship.
  • Legal reasons. Complying with applicable law or valid legal process, including law enforcement or government requests, investigating or participating in civil discovery, potential or ongoing litigation and other proceedings, and enforcing or investigating possible breaches of our terms and policies.

How we disclose personal information

In certain circumstances, we may disclose information to third parties for legitimate purposes consistent with this Policy, including:

  • Shopify, providers and other parties supplying services on our behalf, such as IT management, payment processing, analytics, customer service, cloud storage, fulfilment and shipping.
  • Business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on online activity across merchants and websites. Partners use information under their own privacy notices. Depending on your residence, you may have the right to ask us not to share information for targeted advertising and marketing based on activity across merchants and websites.
  • When you instruct, request or otherwise consent to disclosure, for example to ship products or through social media widgets or login integrations.
  • Our affiliates or other companies in our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; to meet legal obligations, including subpoenas, search warrants or similar requests; to enforce applicable terms or policies; or to protect or defend the Services and our rights or those of users or others.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information about access and use to provide and improve them. Information you submit is transmitted to and shared with Shopify and third parties that may be in other countries to provide and improve the Services. To protect, develop and improve our business, we also use enhanced Shopify features incorporating data from interactions with our store, other merchants and Shopify. Shopify may use personal information collected from those interactions to provide these features. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise rights concerning that use.

For more information about Shopify's use and your rights, see Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through Shopify's Privacy Portal.

Third-party websites and links

The Services may link to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for their privacy or security, or the accuracy, completeness or reliability of their information. Information provided in public or semi-public spaces, including third-party social media platforms, may be visible to other users of the Services or those platforms without restrictions on its use by us or third parties. Including a link does not itself endorse the platform's content, owners or operators unless expressly stated.

Children's data

The Services are not intended for children and we do not knowingly collect information about children below the age of majority in your jurisdiction. Parents or guardians of a child who has provided personal information may contact us using the details below to request deletion. As of this Policy's effective date, we have no knowledge that we “share” or “sell” personal information of persons under 16, as those terms are defined by applicable law.

Security and retention

No security measure is perfect or infallible and we cannot guarantee “perfect security”. Information sent to us may not be secure in transit. We recommend not using unsecured channels to communicate sensitive or confidential information.

Retention periods depend on factors such as whether information is needed to manage your account, provide Services, meet legal obligations, resolve disputes or enforce applicable agreements or policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. They are not absolute, may apply only in certain circumstances and, where permitted by law, we may decline a request.

  • Access/right to know: request access to personal information we hold about you.
  • Deletion: request deletion of information we hold.
  • Correction: request correction of inaccurate information.
  • Portability: receive a copy of your information and request transfer to a third party in certain circumstances, subject to exceptions.
  • Communication preferences: unsubscribe from promotional emails using the unsubscribe option. We may still send non-promotional emails about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to local exceptions and limitations, you may additionally have:

  • Objection and restriction: ask us to stop or restrict processing for certain purposes.
  • Withdrawal of consent: withdraw consent where we rely on it. Withdrawal does not affect the lawfulness of processing before withdrawal.

You can exercise rights through designated areas of the Services or by contacting us below. For information about Shopify's use of information and rights relating to data processed by Shopify, see https://privacy.shopify.com/en.

We will not discriminate against you for exercising rights. We may need to verify identity before processing requests as permitted or required by law. You may appoint an authorised agent where applicable law permits. We require proof of authority and may ask you to verify your identity directly. We will respond within legally required timeframes.

Complaints

For complaints about how we process personal information, contact us below. Depending on your residence, you may appeal our decision by contacting us or complain to the relevant data protection authority. A list of EEA supervisory authorities is available here.

International transfers

We may transfer, store and process information outside your country of residence. For transfers outside the EEA or UK, we rely on recognised transfer mechanisms such as European Commission standard contractual clauses or equivalent contracts issued by the relevant UK authority, unless transferring to a country recognised as providing adequate protection.

Changes to this Privacy Policy

We may update this Policy to reflect changes in practices or for operational, legal or regulatory reasons. We will post the revised Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

For questions about our privacy practices or this Policy, or to exercise your rights, email scilixir@gmail.com. For applicable data protection law, we are the controller of your personal information.